Help Desk Ultimate by aheadWorks
MageCloud partnered with aheadWorks to offer Help Desk Ultimate by aheadWorks in your MageCloud panel for our simple 1-click installation option. To install this extension - create your account with MageCloud and launch a new Magento store. It takes only 3 minutes.
aheadWorks always provides support for customers who have installed Help Desk Ultimate by aheadWorks Magento module. Feel free to leave a review for the company and the extension so we can offer you better products and services in the future.
You may want to check other aheadWorks Magento extensions available at MageCloud and even get extensions from hundreds of other Magento developers using our marketplace.
Help desk solution for ticket management with elaborate statistics, case tracking & resolution system.
Compatible with Magento 1.x
Help Desk Ultimate by aheadWorks
The Help Desk Ultimate Magento module rich feature set helps website owners to enhance their customer satisfaction levels a few notches. It’s a turnkey customer care and support extension which provides flexible ticket management system for your Magento website.
Live Demo:
Account Page Demo
Contact Form Demo
Backend
Visit Extension Page:
http://ecommerce.aheadworks.com/magento-extensions/help-desk-ultimate.html
Streamline your communications into a single channel!
The extension is capable of collecting the correspondence from multiple sources. No matter how a customer posts their request, the extension will fetch it to the proper destination. Leave the message delivery to the module, and let your Support team focus on serving the clients!
Multiple submission options:
* From Customer Account
* Via native Contact Form
* Via Email
* From backend
Spam protection:
* Bot-protected web-forms
* Email rejecting patterns
Accept tickets via Email
Just set up an email gateway - and the extension will parse all the email messages going through it to backend, preserving the assignation and other ticket attributes.
Flexible email gateway settings
Use any mailing service you want: the email gateways support POP3 and IMAP protocols, with or without SSL/TSL encryption.
Rationalize your workflow!
The extension is designed to put your customer service in good order, and it