Blog: customer

Using Analytics to Understand Customer Needs

Data, data, data everywhere but not a bit to use. Well, that’s not true, but it’s partially correct. Businesses have plenty of data to understand their customer needs, but with so much data it’s hard to determine what is useful or not. Digesting and analyzing the data your business collects can be the difference between success or failure. Breaking the data into channels first can help simplify the process and allow your teams to draw better conclusions. Let’s take a look at the three most common channels.

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